Frequently asked questions

Can I order online?

Yes – you can order online. Search for products.  Add items to the basket, then proceed to checkout and place an order. You can also create a wish list of product items.

What is the minimum order quantity or value?

There are no minimum order quantities or values for standard items.

Where can I find the tracking number for my parcel?

This would be emailed upon despatch. Most orders are despatched with Fedex next day or Royal Mail.  Please contact admin@improducts.co.uk with any despatch queries.

What are the IMP opening hours?

9-5.30pm Monday to Friday.

Where can I see IMP products?

You can view products online, at various trade shows, at the Vimar Showroom in Pimlico, E touch in Palma, or at IMP.

Does IMP make site visits?

Yes – the Sales Team are available to make site visits all over the country. To arrange an appointment please email Sales@improducts.co.uk

How do I apply for a Trade account?

Please contact sales@improducts.co.uk and/or admin@improducts.co.uk

How do I get installation support?

Please contact sales@improducts.co.uk or search on the IMP website.

Where can I find a CE Certificate of Conformity (CoC) for my item?

Please contact admin@improducts.co.uk

If you can’t find the answer to your question, please use the contact us page or admin@improducts.co.uk